Who are Rosie Roo’s London?
Rosie Roo’s London is a baby essential brand from the UK. Rosie Roo’s London focuses on high quality, organic and sustainable clothes. Rosie Roo’s London baby clothes are 100% organic cotton.
If you want to know more about Rosie Roo’s London and how it was founded please follow the link below.
Why Rosie Roo’s London?
We can assure you, you will not find anyone like us! All of our products are hand painted by our local artist and printed onto 100% organic cotton. These designs are so unique and you will not find these anywhere else.
What payment methods do you accept?
We accept many different payment options: credit card, debit card, paypal, klarna, shopay, clearpay.
What is the advantage of creating an account at checkout?
Want to stay in the know and be the first to hear about new products and exclusive discounts? Then sign up to be the first to hear!
Orders, Returns & Exchanges
How long does it take for me to receive my order?
We offer two different delivery methods, 2nd class which takes 3 - 5 days and 1st class which takes 1 working day. Orders placed before 1pm for 1st class delivery will be delivered the next working day.
One of my items is on pre order - when can I expect to receive my order?
We will send you out an estimated dispatch date. As soon as we have sent out your order we will notify you by email that it is on its way to you.
Can I amend my order?
If for any reason you need to amend your order, please do not hesitate to contact us – we are happy to help!
Do I have to pay to return my items?
If your return has been accepted and we are happy for you to return your item, we will send a pre paid returns label to your email address.
What if my items are damaged or incorrect?
If your order is wrong or faulty please contact us straight away with your order number so we can rectify this for you.
Can I return my order and get a refund or exchange?
We do accept exchanges. Please email us if you wish to do this and we will arrange this for you. If your order is deemed acceptable for a return for a refund then we will refund you to your original payment method on receipt of receiving your order. The order must be returned in its original condition with packaging and labels intact.
Do you do gift cards?
Yes, we do e-Vouchers which a code is sent straight to your email address.
Can I get this sent straight to the recipient?
Of course! Please add a note at the checkout saying it is being sent to recipient. Please enter the recipients address as the shipping address.
How do I contact you?
If for any reason you need to contact us, we have multiple email address's relating to different enquiries. Please use the most appropriate email address to get in contact with us. Our working ours are 09:00 - 17:00 and we will aim to respond to your email within 3 days. Please click here to contact us.
Do you have a size chart?
We absolutely have a size chart.
How do I care for my babies clothes?
- Machine wash at 30°
- To maintain the clothes colour integrity, wash with like colours
- Only tumble dry on a low heat
- Iron inside out
Are your clothes safe?
All of our clothes are made from 100% organic cotton and are all GOTS-certified. This means that the cotton is grown without the use of insecticides and pesticides, the clothes are produced under strict social regulations and our manufacturer is living up to strict environmental standards. If you want to read about the GOTS-standards or our production process follow the link below
What does GOTS certificate mean?
The Global Organic Textile Standard (GOTS) is recognised as the world’s leading processing standard for textiles made from organic fibres. It defines high-level environmental criteria along the entire organic textiles supply chain and requires compliance with social criteria as well.
Are your teethers safe?
Absolutely. The way in which we construct our teething rings has been certified to meet EN71 1, 2 and 3 by an independent testing laboratory.
Are your products in compliance with testing standards?
Yes, all Rosie Roo’s London products are tested and in compliance with UK safety standards. Our 100% organic cotton products are GOTS certified. No chemicals or dyes are used in the production of our clothing.
Teething Ring Safety
Our teething rings and other teething items have been designed and crafted most importantly to be safe for your little one. They are made from food grade BPA Free silicone and natural wood. All of the components we use and the products we make have been tested by an approved testing laboratory to ensure they comply with the European Safety Standards, EN71 Parts 1, 2 and 3.